Titular Condiciones de Uso

Terms of Use

Condiciones de Uso

Holders

  1. All individuals who wish to use any of the services included in the card and for which it is not necessary to be registered in the Municipal Register of Inhabitants of the City Council of Valladolid may be holders of the Tourist card.
  2. All individuals who wish to use the services incorporated therein from a smartphone and so request may be holders of the Virtual Tourist card.
  3. A holder of the physical tourist card may also be the holder of its virtual counterpart and vice versa. Therefore, such holder may simultaneously use the Citizen card in its physical and virtual format. 

Recognized services

  1. A recognized service is considered to be that municipal service that allows the use of the card as a means of identification or payment.
  2. The card is a means of accessing recognized services, which are regulated by specific provisions and rules.
  3. The City Council of Valladolid may incorporate new services or modify existing ones.

Issuance

  1. The card will be issued at the time of application or may be requested online (URL of the web portal section tourist card application form) to be picked up at the tourist service offices (Annex II) or smart service points.
  2. The City Council of Valladolid reserves the right not to issue the card at the time of application in the following cases:
  3. The issuance of the card requires the prior completion of any procedure.
  4. Technical problems arising from the use of information systems or communications.
  5. Mass card issuance campaigns such as the launching or incorporation of new recognized services.
  6. The application for the card may be made by the interested party, or a representative, on the website of the City Council of Valladolid (http://www.info.valladolid.es/) and Smart Service Points whose addresses and opening hours are specified in Annex II.
  7. The user must state in the application the tourist packages he/she wishes to be included in the card.
  8. The issuance may involve access to other municipal information systems in order to simplify the procedure and establish certain parameters on the card. 
  9. Damages arising from incorrect or inaccurate statements in the application for the card are the responsibility of the person concerned and are attributable to this falsehoods made in the application.
  10. Accreditation
  11. The card is issued anonymously in its basic form, and it is not necessary to prove the applicant's identity.
  12. Applicants must accredit their application by means of the locator and ID of the application, in the replacement or issuance of the card with advanced contracted services that require it.

Accreditation

  1. The card is issued anonymously in its basic form, and it is not necessary to prove the applicant's identity.
  2. Applicants must accredit their application by means of the locator and ID of the application, in the replacement or issuance of the card with contracted advanced services that require it.

Renewal and replacement

  1. The tourist card may be valid for a defined period of time. The period of validity shall be selected when applying for the card. This period may be extended by requesting an extension at the tourist service offices or private user area of the tourist website or tourist app.
  2. In the event of damage to the card that hinders or prevents its use, the cardholder must report it to any tourist card management office(s) and submit a request for replacement, which must be accompanied, in all cases, by the card to be replaced.
  3. In the event of loss or theft of the card, the cardholder must report it to any tourist attention management office, which will automatically invalidate the card, making its fraudulent use impossible.
  4. The City Council of Valladolid will not assume any responsibility, direct or subsidiary, derived from the use of the card in cases of loss or theft.
  5. The replacement of a card as a result of loss, theft or damage due to improper use of the card will have a price established in the tax ordinance regulating the fee for the issuance of administrative documents. In the year 2020 a price of X € is established.
  6. All services will be incorporated to the new card. Only in the case that the card has a common purse and there is a balance in it, it can be transferred to the new card as long as it is credited as the holder of the same (locator, id request and card number).
  7. The reissuance of a card automatically cancels the previous one.

Recharging and incorporation of new services

  1. The card can be issued with an electronic purse that can be recharged at tourist service offices, through the web page, at parking meters or at any of the citizen ATMs whose location is detailed in Annex II.  
  2. The cardholder may request that new services be recognized at any of the tourist attention offices or through the web by acquiring a package that includes the required services, as long as he/she meets the specific requirements for the requested services.

Physical card features

  1. The card has been designed following the international standard ISO 14443 A and ISO 14443 B, based on 13.56MHz technology (RFID) with CODE39 encoding of a unique identifier in the system (UID). It is made of PVC with a size of 85.6 mm x 54 mm and 0.8 mm thick with the maximum guarantees of quality and unalterability to prevent counterfeiting.
  2. The card allows data to be stored in a protected internal memory and can only be accessed by means of passwords that are known and kept by the information systems of the Valladolid City Council. Communication is executed in encrypted mode without the need for contact between the reading or recording devices and the card.
  3. The card will be pre-stamped in full color with the brand image of the City Council of Valladolid. The back of the support card will have the bar code prominently stamped on the back.

Features of the virtual card

  1. The virtual card will be available in the tourist mobile application. The user must complete the linking process on the device in order to use the card through said device.
  2. The virtual card can only be available on one device. If it is linked on a new device it will be unlinked on the previous device.
  3. The card displays a unique QR code that allows unambiguous identification of the user.
  4. The card is displayed together with the QR code and the unique card number.

Card content

  1. The card will graphically reflect the design proposal of the Valladolid city council:

On the adverse:

  1. In a first print run, the logos of the organizations and programs collaborating in the financing of the implementation project may be incorporated. The City Council of Valladolid reserves the right to modify the design of the back of the card incorporating, in future editions, the information it deems appropriate.

On the back:

  1. Card identifier code. (Bar Code)
  2. In a first print run, the logos of the organizations and programs collaborating in the financing of the implementation project may be incorporated. The City Council of Valladolid reserves the right to modify the design of the back of the card incorporating, in future editions, the information it deems appropriate.
  1. The memory incorporated in the card will contain personal data and data related to the recognized services. The personal data stored in the card are: date of birth, gender and e-mail address.

Conditions of use

  1. The card is non-transferable and will only be used by the cardholder.
  2. The use of the card implies the cardholder's acceptance of the particular conditions that regulate each of the recognized services.
  3. It is the card holder's obligation to maintain and care for the card in a clean and clean condition, which implies the visibility of the specific data written on the card at all times.
  4. Cards with illegible basic data will not be valid.
  5. The City Council may cancel the card or the use of any of the recognized services, prior notice to the cardholder, if the conditions that led to the issuance of the card are not fulfilled in the terms established at the time of issuance. The cardholder must communicate any change in the conditions that allowed the incorporation of a service to the card.
  6. In the event of changes in the particular conditions that regulate the recognized services, the City Council of Valladolid will notify the affected cardholders so that they can provide the necessary documentation to regularize their situation. In the event of failure to do so, the use of the recognized service will be cancelled, with prior notice to the holder, until such time as the situation is rectified in accordance with the new conditions.
  7. The holder is obliged to identify himself/herself by means of an official document at the request of the inspectors of the recognized services, those in charge of the tourist service offices, those in charge of the card management office(s) or officials of the Valladolid City Council.
  8. Improper use of the card will give rise to the initiation of the corresponding administrative or criminal sanctioning procedures, in accordance with the provisions of the particular conditions of use of each of the services.

Price

  1. The issuance of the Tourist card will have a cost that will depend on the contracted tourist package that can be paid at the point of collection of the card or by electronic payment gateway at the time of application through the website.  
  2. The issuance due to renewal, loss or deterioration of the card will have a cost established in the tax ordinance of the City Council of Valladolid regulating the fee for the issuance of administrative documents, as established in article 3.5.5 of these rules.

Confidentiality

  1. The data contained in the application for the card will be incorporated into an automated file of exclusive public ownership and municipal destination, whose purpose is to allow the issuance, maintenance, use, updating and revocation of the card.

  2. The applicant may exercise the rights of rectification of their data for inaccuracy or incompleteness, opposition to the processing of data, deletion of data if used for unlawful purposes or reach the end of the purpose for which they were collected, to know what they will be used for and the period of use and to request the suspension of the processing of their data, the conservation and portability of the same.

  3. The City Council may transfer to the autonomous bodies, municipal companies linked to the recognized services and companies that provide services under concession, the personal data contained in the application of the same. All this in accordance with the provisions of the RGPD EU 2016/679, Protection of Personal Data.

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